While we are currently developing an incredible tool that will address this, for now, you may choose which day you will be attending without indicating those days to us (but we love to receive emails letting us know because it helps us plan better). In some cases, for planning purposes, we may occasionally email registrants of a particular program to ask what days you intend on attending so we can staff most effectively.
If you need to miss a class for any reason, you can make it up by attending an equivalent class on a different day at your current location. If there is not a way to make up the class at your location, or if an additional equivalent practice time is not offered at your location, there is most likely another location that you can attend to makeup the missed class. Please contact us at email@example.com to inquire about the option to make up practices at other locations.
Initially, we offered a one week extension for make-up classes. Now, we have permanently extended all of our seasons by one week regardless, ensuring that you get the most tennis for the price. For this reason, we generally do not make up rain-out days. Seasons containing an excessive amount of rain out days (more than 30% of practices) may be extended by an additional week.
Notification of practice/match cancellation will be made with as much notice as possible by email. We attempt to notify you by email no later than one hour prior to the start of the program. However, when it comes to rain, this is not always possible, so please check your email frequently on questionable days. We appreciate your understanding and flexibility regarding short-notice cancellations due to inclement weather.
We will be canceling practices in which the temperature reaches 100 degrees or higher. We ask that on hot days all registrants always bring water and to wear sunscreen. Additionally, drink water 30 minutes - 1 hour before each practice and avoid eating heavy foods or big meals before practice. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!
We will be canceling practices in which the temperature reaches 35 degrees or lower. We suggest that on cold days registrants bring an extra jacket, toboggan, and hand warmers if possible. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!
Of course! Simply email us at firstname.lastname@example.org and let us know what participants will be attending additional practices. We will let you know the cost difference and ask you to mail the balance to PO Box 32224 Raleigh, NC 27622.
If you accidentally registered for the incorrect program, or are unsure of which program to register for and feel you may need to switch program types, simply let us know by emailing us at email@example.com. We will be happy help you find the perfect fit and then will update your registration from our end.
We are happy to work with you under these circumstances. Email us at firstname.lastname@example.org and let us know how many classes you'll be missing and we will prorate the cost. This policy is strictly for those that will be missing a notable number of classes (more than 30%). It is also most valuable for participants to attend as many of the classes as possible to get the optimal amount of growth and improvement in their game.
Of course! Simply email us at email@example.com and let us know that you would like to be issued a refund. Registrants may receive a full refund as long as it is requested within 48hrs of the first day. From there, refunds are calculated based on a prorated amount to account for the days you attend. If you registered and paid online, we will notify you of the refund amount and issue you the refund through Stripe, our online payment processor. Refunds will appear in the account associated with the payment information provided upon checkout in 3-10 business days. Registrants that paid via cash/check will be issued a physical check. You will just need to provide a mailing address and send your refund off in 1-3 business days.