Tennisbloc | FAQ

FAQ


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ALL FAQS

Programs | Private Lessons | Camps


Program FAQ



How do I select which days I will be attending?

While we are currently developing an incredible tool that will address this, for now, you may choose which day you will be attending without indicating those days to us (but we love to receive emails letting us know because it helps us plan better). In some cases, for planning purposes, we may occasionally email registrants of a particular program to ask what days you intend on attending so we can staff most effectively.


If I miss a practice, can it be made up?

If you need to miss a class for any reason, you can make it up by attending an equivalent class on a different day at your current location. If there is not a way to make up the class at your location, or if an additional equivalent practice time is not offered at your location, there is most likely another location that you can attend to makeup the missed class. Please contact us at info@tennisbloc.com to inquire about the option to make up practices at other locations.


What is our rainout policy for classes canceled due to inclement weather?

Initially, we offered a one week extension for make-up classes. Now, we have permanently extended all of our seasons by one week regardless, ensuring that you get the most tennis for the price. For this reason, we generally do not make up rain-out days. Seasons containing an excessive amount of rain out days (more than 30% of practices) may be extended by an additional week.


How is inclement weather handled?

Notification of practice/match cancellation will be made with as much notice as possible by email. We attempt to notify you by email no later than one hour prior to the start of the program. However, when it comes to rain, this is not always possible, so please check your email frequently on questionable days. We appreciate your understanding and flexibility regarding short-notice cancellations due to inclement weather.


How hot is too hot before practices are cancelled?

We will be canceling practices in which the temperature reaches 100 degrees or higher. We ask that on hot days all registrants always bring water and to wear sunscreen. Additionally, drink water 30 minutes - 1 hour before each practice and avoid eating heavy foods or big meals before practice. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!


How cold is too cold before practices are cancelled?

We will be canceling practices in which the temperature reaches 35 degrees or lower. We suggest that on cold days registrants bring an extra jacket, toboggan, and hand warmers if possible. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!


Can I add a day once I've registered?

Of course! Simply email us at info@tennisbloc.com and let us know what participants will be attending additional practices. We will let you know the cost difference and ask you to mail the balance to PO Box 32224 Raleigh, NC 27622.


Can I change classes once I've registered?

If you accidentally registered for the incorrect program, or are unsure of which program to register for and feel you may need to switch program types, simply let us know by emailing us at info@tennisbloc.com. We will be happy help you find the perfect fit and then will update your registration from our end.


I will be missing several practices. Can the cost be prorated?

We are happy to work with you under these circumstances. Email us at info@tennisbloc.com and let us know how many classes you'll be missing and we will prorate the cost. This policy is strictly for those that will be missing a notable number of classes (more than 30%). It is also most valuable for participants to attend as many of the classes as possible to get the optimal amount of growth and improvement in their game.


Can I receive a refund once I have registered?

Of course! Simply email us at info@tennisbloc.com and let us know that you would like to be issued a refund. Registrants may receive a full refund as long as it is requested within 48hrs of the first day. From there, refunds are calculated based on a prorated amount to account for the days you attend. If you registered and paid online, we will notify you of the refund amount and issue you the refund through Stripe, our online payment processor. Refunds will appear in the account associated with the payment information provided upon checkout in 3-10 business days. Registrants that paid via cash/check will be issued a physical check. You will just need to provide a mailing address and send your refund off in 1-3 business days.


Lesson FAQ



How does the lesson confirmation process work?

New users

  • At the time of your purchase, one lesson request will be sent to the instructor you chose at purchase. This uses one "lesson credits" from the total number of credits (lessons) you purchased.
  • Once your instructor receives your request, they will respond via email within 24 hours with a lesson proposal based on the information you provided when booking your lesson.
  • You may then "accept" the lesson proposal from the email you receive, and be all set (you may need to log in to your Tennisbloc account), or send a counter-proposal until both parties have settled on the best time to meet.
  • Once you "accept" the instructors proposed time, you will receive a lesson confirmation email indicating you are all set. (note- You may also request a lesson at any time after purchase from your user profile under your "my lessons" tab.)

Returning users

If you are "buying more credits", you can send a lesson request as described above from your profile under "my lessons", OR you may optionally communicate with your and have them schedule your lesson without you needing to "accept" the time. In this case, you may contact your instructor directly to confirm the time that works best for you and they can automatically schedule and confirm from there end.


How can I contact my instructor?

Once you have booked your lesson package, you will immediately receive an email confirmation and will be contacted via email within 24 hours by your instructor with either a lesson confirmation or a counter-proposal. If for any reason you do not hear from your instructor, you can contact us directly at info@tennisbloc.com.


Can I reschedule my lesson?

Players may reschedule a lesson up to 24 hour prior to lesson. Lessons canceled by players less than 24 hours in advance will not receive their lesson credit back. If you need to cancel, simply login to your Tennisbloc account, click on your profile, then under the tab titled "my lessons", you may click "reschedule" and then provide details on when you'd like the next lesson to be, triggering a new lesson request process. This will cancel the lesson, refund your lesson credit back to your account for future use, and notify your instructor. They will then confirm or respond to your updated request until a new time is mutually solidified.


Can I switch to a different instructor?

You may switch instructors at any time or between any lessons.



Camp FAQ



What is our rainout policy for classes canceled due to inclement weather?

5-Day Camps - We will have an indoor shelter to utilize in the event of heavy rain with pre-planned activities. If our shelter is located in the pool area and there is a restriction that prevents us from using the shelter once the pool has closed due to dangerous conditions, then we will include this information via email before the week begins and in the event that this does occur, we will notify you with as much notice as possible by email and phone (and of course, remain with your children until they are safely in a designated guardians care!).

4 Day Camps - We utilize Friday as a makeup day as these are locations where we do not have access to more than a temporary shelter to use during light rain. If rain is heavy, or will keep us off the court for more than 4 hours, we will include this information via email before the week begins and in the event that this does occur, we will notify you with as much notice as possible by email and phone (and of course, remain with your children until they are safely in a designated guardians care!).


Coach-to-student Ratio

In most cases, we keep a 7:1 instructor to student ratio. For camps with larger volume, we never exceed a 9:1 ratio.


Pool Safety Protocol

For camps that incorporate swim time, we have a staff of trained lifeguards on duty at the pool to keep watch over participants during pool-time. While all of our camp locations currently have lifeguards, to further ensure everyone has a blast while staying safe in the pool, we assign half of the staffed instructors to be in the pool to play fun and safe pool games, while the other half are stationed pool-side to keep watch and ensure that everyone is well-monitored.


Communication During Inclement Weather

Notification of practice/match cancellation will be made with as much notice as possible by email. We attempt to notify you by email no later than one hour prior to the start of camp for days in question. However, when it comes to rain, this is not always possible, so please check your email frequently on questionable days/times. We appreciate your understanding and flexibility regarding short-notice cancellations due to inclement weather.


Hot Weather Protocol

We will be canceling practices in which the temperature reaches 100 degrees or higher. We ask that on hot days all registrants always bring water and to wear sunscreen. Additionally, drink water 30 minutes - 1 hour before each practice and avoid eating heavy foods or big meals before practice. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!


Cold Weather Protocol

We will be canceling practices in which the temperature reaches 35 degrees or lower. We suggest that on cold days registrants bring an extra jacket, toboggan, and hand warmers if possible. We care a lot about you and your kids and need your help in taking precautionary measures to ensure a fun and safe season!


Camp Refund Policy

Of course! Simply email us at info@tennisbloc.com and let us know that you would like to be issued a refund. Registrants may receive a full refund as long as it is requested within 48hrs of the first day. From there, refunds are calculated by deducting a prorated amount of $20/day for 4-day camps and $15/day for 5-day camps. If you registered and paid online, we will notify you of the refund amount and issue you the refund through Stripe, our online payment processor. Refunds will appear in the account associated with the payment information provided upon checkout in 3-10 business days. Registrants that paid via cash/check will be issued a physical check. You will just need to provide a mailing address and send your refund off in 1-3 business days.